Answers to Common Questions About Boinkvibe Products Orders Shipping and Returns
Find answers to frequently asked questions about our lighting products, ordering process, shipping, returns, and customer support.
If you cannot find the information you need, please contact us at support@boinkvibe.com and our team will respond as soon as possible.
Ordering Questions
How can I place an order?
You can place an order directly through the Boinkvibe website.
After completing your purchase, you will receive an order confirmation with your order details.
If you do not receive your confirmation email, please check your spam or junk folder.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes to your order.
Orders can usually be updated before they are processed for shipment. Once an order has been shipped, changes may no longer be available. Eligible items may be returned according to our Return Policy.
Will I receive order updates?
Yes.
Order updates and shipping information will be sent to the email address provided during checkout.
Shipping Questions
Where do you ship?
Boinkvibe currently ships to addresses within the United States.
Shipping availability may vary depending on destination and carrier service.
How long does order processing take?
Orders are generally processed within 1–3 business days.
Delivery times may vary depending on location, carrier schedules, weather conditions, and other factors.
How can I track my order?
Once your order ships, tracking information will be sent by email.
Please allow some time for carrier tracking information to update after shipment.
My package shows delivered but I cannot find it
If your tracking shows delivered but your package has not arrived, please check:
- Front porch and entrances
- Mail areas or package storage locations
- Around your property
- With household members or neighbors
If you still cannot locate your package, please contact us and we will help review the available information.
Returns and Refund Questions
What is your return policy?
Eligible products may be returned within 30 days of delivery.
Returned items should be unused and include original packaging and included accessories.
Please contact our support team before sending any return.
What if my item arrives damaged or incorrect?
If your order arrives damaged or there is an issue with the product, please contact us with:
- Order number
- Photos of the product
- Photos of packaging
- Description of the issue
Our team will review the situation and provide assistance.
How long does a refund take?
Approved refunds are generally processed after returned items have been received and inspected.
Additional processing time may vary depending on the payment service provider or financial institution.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you need a different product, eligible items may be returned and a new order can be placed separately.
Product Questions
How do I choose the right desk lamp?
When choosing a desk lamp, consider:
- Brightness needs
- Adjustable lighting features
- Desk size
- Lamp height and reach
- Intended use such as reading, studying, or working
Adjustable lamps are often a practical choice for changing daily activities.
Are floor lamps suitable for apartments?
Yes.
Floor lamps are commonly used in apartments and smaller spaces because they provide additional lighting without requiring permanent changes to the room.
How do I know if a wall lamp requires installation?
Each product page provides installation information.
Please check the product specifications to confirm whether a lamp uses a plug in design or requires additional installation.
Are your lighting products suitable for U.S. homes?
Yes.
Products available on Boinkvibe are designed for standard U.S. home environments where applicable.
Please review individual product specifications for details about size, features, and compatibility.
About Boinkvibe
Who operates Boinkvibe?
Boinkvibe is operated by:
FERAS MOUDED, PLLC
We are a U.S.-based online retailer focused on practical home lighting products designed for everyday spaces.
How can I contact customer support?
You can reach our support team at:
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM Eastern Time ET
We aim to respond to customer inquiries as quickly as possible.
Company Information
Company Name:
FERAS MOUDED, PLLC
Business Address:
3431 WORLD CT
JACKSONVILLE, FL 32277
United States
Email:
support@boinkvibe.com