Contact information

We Are Here to Help

Have a question about a product, need assistance with an order, or need help choosing the right lighting for your space?

The Boinkvibe support team is here to help.

Whether you need product information, order updates, return assistance, or help understanding lighting features, we aim to provide clear and helpful support.

Email Support

support@boinkvibe.com

Email is the fastest way to contact us.

For questions about an existing order, please include your order number in your message so we can help you more efficiently.

Support Hours

Monday – Friday
9:00 AM – 6:00 PM Eastern Time ET

Messages received outside business hours will be answered on the next business day.

What We Can Help With

Order Status and Tracking

Have questions about your shipment or delivery status?

Your tracking information has not updated
Your package appears delayed
You need help checking your order status

Our team will assist with available order information.

Returns and Refunds

Need help with a return?

Eligible items may be returned within 30 days of delivery. Our support team can provide guidance on the return process and answer questions about return requirements.

Product Questions Before Purchase

Not sure which lamp is suitable for your bedroom, office, living room, or reading area?

We can help you understand product features, lighting styles, dimensions, and available options before placing your order.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us with details and supporting photos when possible.

We will review the issue and provide assistance based on the situation.

Lighting Product Questions

Need help understanding brightness levels, lamp styles, installation methods, or room lighting options?

Feel free to contact us. We are happy to provide information to help you choose lighting that fits your space.