Refund policy

At Boinkvibe, we want customers to shop with confidence. This Refund and Return Policy explains the return requirements, refund process, and important information about eligible returns.

If you have any questions about returns or refunds, please contact our support team at:

support@boinkvibe.com

1. Return Window

You may request a return within 30 days of delivery.

Return requests submitted after 30 days from the delivery date may not be accepted.

Please use your order tracking information to confirm the delivery date.

2. Eligible Return Conditions

To qualify for a return, items must meet the following requirements:

Items are unused and in the original condition received
Products are returned in their original packaging
All included accessories, manuals, and components are included
Order number or proof of purchase is provided

Items that do not meet these requirements may not qualify for a refund.

3. Non Returnable Items

Returns may not be accepted for:

Items returned more than 30 days after delivery
Products that have been used, installed, modified, or damaged after delivery
Products missing original packaging or included accessories
Customized or personalized items where applicable
Items that do not meet the return conditions

4. How to Start a Return

Step 1

support@boinkvibe.com

Please include:

Order number
Reason for return
Photos of the product if damaged or defective

Step 2

Our support team will review your request and provide return instructions if the return is approved.

Step 3

Securely package the item and ship it using a trackable shipping method.

Please keep your tracking information until the return process is completed.

Step 4

After the returned item is received and inspected, we will notify you whether your refund has been approved.

5. Return Shipping Costs

Returns Caused by Our Error

Examples include:

Damaged products received
Incorrect items shipped
Product issues caused before delivery

In these situations, return shipping assistance may be provided depending on the circumstances.

Customer Requested Returns

Examples include:

Changed your mind
Ordered the wrong product
Product does not fit your space or preference

For these situations, customers may be responsible for return shipping costs.

We do not charge restocking fees.

6. Return Address

Please do not send returned items before contacting us.

After your return request has been reviewed, our support team will provide the correct return instructions and return address.

7. Refund Process

Once we receive your returned item, it will be inspected.

You will receive an email notification after the review is completed.

If approved:

Refunds will be issued to the original payment method used for the order
Refund processing typically takes up to 5 business days after approval
Additional processing time may be required by financial institutions or service providers

For security reasons, refunds can only be issued through the original transaction method.